Creating a Performance Culture

A business’s culture drives the organization, its actions and results. It guides how employees think, act, and feel. It is the organizational DNA.

So many organizations develop a brilliant strategy, but fail to execute it. So many embark on a major change that takes too long and/or is not successfully implemented. At management meetings, leaders sit at the table where decisions were made, agreement achieved, commitments made, wondering why nothing has happened. Too often we see creative ideas and innovative plans die a slow death by bureaucratic process and energy-draining efforts. Many times the cause is the absence of a performance culture.

A company with a true performance culture involves the most beneficial behaviors and expectations that lead to superior results for an organization. It also involves putting strategic business plans in place, and expecting employees to meet those goals. Employers and managers are also responsible for defining the duties of their workers and helping employees grow and advance.

Essentially, a performance culture drives high achievement from employees and positive results for the organization. Typically, this leads to improved financial results and enables employees to meet customer needs. In addition, this type of culture in the workplace can also help engage employees and retain them for longer periods.

One great example of a successful performance culture is HairClub, as it has gone above and beyond to deeply root this culture within the organization. HairClub uses the Balanced Scorecard performance methodology which has been fully automated with Spider Impact. But the focus is on its team of people and enabling them to provide exceptional customer experiences.